It depends on the model and charger; most Pihilics packs reach a full charge in 3-5 hours on a standard charger, or under 2 hours with the Fast Home Charger.
How much range should I expect to lose over time?
Pihilics battery packs are warrantied to retain at least 80% of original capacity for 5 years under normal use.
Can I swap my battery for a bigger one later?
Yes, the Extended Battery Pack is a drop-in replacement for the standard pack on every current model.
Is it safe to charge overnight?
Yes. Every Pihilics charger and battery pack includes over-charge and thermal cut-off protection.
Orders & Delivery
How long does delivery take?
Standard delivery typically arrives within 5-10 business days; Express delivery arrives within 2-4 business days.
Can I change or cancel my order after placing it?
Contact Support as soon as possible. Orders that haven't yet entered manufacturing can usually be changed or cancelled.
Do you deliver to every wilaya?
Yes. We deliver to all 58 wilayas, either to your address or to your courier's agency (stopdesk). The fee and delivery window depend on the wilaya and are shown at checkout.
Will I get tracking information?
Yes. Once your order ships, its tracking number and carrier appear on the Order Detail page in your account.
Test Rides & Purchasing
Do I need a motorcycle licence to book a test ride?
Yes, a valid motorcycle licence number is required when booking, and you'll need to bring the physical licence to the appointment.
Can I test ride any model?
Test rides are available for our current in-stock and pre-order highlight models at each dealer; availability varies by location.
Is financing available at checkout?
Yes, 12/24/36-month financing plans are selectable at Checkout, alongside the three insurance tiers.
What happens after I submit a test ride request?
The selected dealer receives your request and confirms an exact time; you'll get a confirmation once it's approved.
Warranty & Service
What does the standard warranty cover?
Every new Pihilics motorcycle includes a 2-year manufacturer's warranty covering the motor, controller, and frame.
How often should I service my motorcycle?
We recommend a Routine Check every 5,000 km, with a Battery Service or Major Service as your Garage page suggests based on usage.
Can I book a service without owning an Pihilics motorcycle?
Service bookings are tied to a Garage entry, so the motorcycle needs to be registered to your account first.
Does insurance cover accidental damage?
The Comprehensive and Premium insurance tiers both cover accidental damage; Essential covers liability, theft, and fire/natural disaster only.