Last updated: September 1, 2026
1. Introduction
Pihilics SARL ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase our products, or use our services.
We comply with Law 18-07 on the protection of natural persons in the processing of personal data, and all other applicable Algerian data protection law.
2. Data We Collect
We collect the following types of personal data:
2.1 Data You Provide
- Account information: Name, email address, phone number, password
- Delivery address: Street, commune, postal code, wilaya
- Payment information: We do not store full card numbers. Payment is processed by certified payment providers (PCI-DSS compliant)
- Order history: Products purchased, dates, order numbers
- Communication: Messages you send us via forms, email, or chat
- Test ride bookings: Licence number, preferred date and location
2.2 Data Collected Automatically
- Device and browser information: IP address, browser type, operating system
- Usage data: Pages visited, time spent, clicks, scroll behavior
- Location data: Approximate location based on IP address
- Cookies and similar technologies (see Section 7)
3. How We Use Your Data
We process your personal data for the following purposes:
- Order processing: To fulfill and deliver your orders
- Account management: To create and maintain your Pihilics account
- Customer support: To respond to inquiries and provide assistance
- Test rides: To schedule and manage test ride bookings
- Marketing: To send product updates, newsletters, and promotional offers (only with your consent)
- Service and warranty: To manage warranty claims and service history
- Website improvement: To analyze usage and improve our website and services
- Legal compliance: To meet our legal and regulatory obligations
4. Data Sharing
We do not sell your personal data. We share data with the following categories of recipients:
- Logistics partners: For delivery of your orders (name, address, phone)
- Payment processors: For processing payments (encrypted payment data)
- Dealers: When you book a test ride or service appointment
- Analytics providers: For anonymous usage analytics
- Legal authorities: When required by law or court order
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for all data transmission
- Encrypted password storage using bcrypt
- Regular security audits and penetration testing
- Access controls limited to authorized personnel only
- Regular backups and disaster recovery procedures
6. Your Rights
Under Law 18-07, you have the following rights regarding your personal data:
- Right of access: Request a copy of your personal data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data ("right to be forgotten")
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a machine-readable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent for marketing at any time
To exercise any of these rights, contact us at privacy@pihilics.dz.
7. Cookies
We use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function (cart, login)
- Analytics cookies: To understand how visitors use our website
- Marketing cookies: To show relevant advertisements (with your consent)
You can manage cookie preferences in your browser settings at any time.
8. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy:
- Account data: Until you request deletion
- Order data: 10 years (for tax and legal compliance)
- Marketing data: Until you unsubscribe
- Support communications: 3 years after last interaction
9. Children's Privacy
Our website and services are not directed to individuals under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. The "Last updated" date at the top of this page indicates when the policy was last revised.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
- Email: privacy@pihilics.dz
- Phone: +213 36 55 01 00
- Address: Pihilics SARL, Cite des Freres Meslem, Route de Bejaia, 19000 Setif, Sétif
- Data Protection Officer: dpo@pihilics.dz
You also have the right to lodge a complaint with the Autorite nationale de protection des donnees a caractere personnel (ANPDP).